Terms of Service

These Terms include an agreement to resolve disputes by individual arbitration and a waiver of class actions. See Resolving disputes.

Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the Launch Media website and any related services we provide. By accessing this website or engaging Launch Media, you agree to be bound by these Terms. If you do not agree, please do not use the site.

Use of the site

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use of the site. You may not attempt to gain unauthorized access to any part of the site, its systems or networks.

Intellectual property

All content on this website — including text, graphics, logos, images and design — is the property of Launch Media or its licensors and is protected by intellectual property laws. You may not reproduce, distribute or create derivative works from our content without our prior written permission.

Client services & engagements

Any advertising, marketing or related services we provide are governed by a separate written agreement, proposal or statement of work between you and Launch Media. Where those documents conflict with these Terms regarding the services, the signed agreement controls for that engagement.

Text messaging terms

By ticking the SMS box on our website you agree to receive text messages from Launch Media at the mobile number you provide. The messages relate to the report or service you asked for, and to our services. Consent is not a condition of any purchase.

Message frequency varies. Message and data rates may apply, charged by your mobile carrier — not by us. Carriers are not liable for delayed or undelivered messages.

To stop receiving messages, reply STOP to any message. You will receive one confirmation and then no further messages. For help, reply HELP or email info@wearelaunchmedia.com. You can rejoin at any time by opting in again on our website.

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS and others. Message delivery is subject to carrier availability and is not guaranteed.

AI tools, previews and audits

Our website chat, phone and text assistant, house visualizer and free website audit use automated tools and artificial intelligence. What they produce can be incomplete or wrong, and it is general information — not a quote, a contract, a guarantee or professional advice. A visualizer preview is an illustration of a possible look, not a picture of finished work, and an audit is a point-in-time automated check of a website. Anything binding comes from a person at Launch Media in writing.

When you upload a photo or enter a website address, you confirm you have the right to do so and that it is not unlawful, harmful or someone else’s private information. You may not use these tools to harass anyone, to probe or attack a website, or to run automated or bulk requests against them.

Third-party links & services

Our website and campaigns may reference or link to third-party websites, platforms and services that we do not control. We are not responsible for the content, policies or practices of those third parties, and their inclusion does not imply our endorsement.

Disclaimers

The website and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied. While we strive for accuracy, any performance figures or examples shown are illustrative and are not a guarantee of future results.

Limitation of liability

To the fullest extent permitted by law, Launch Media will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the website or its tools, including lost profits, data or goodwill, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from your use of the website or its tools is limited to the greater of $100 or the amount you paid us for that use in the twelve months before the claim. This section does not limit liability that cannot be limited by law, and it does not apply to paid client engagements, which are governed by their own written agreement.

Indemnification

You agree to indemnify and hold harmless Launch Media and its officers, employees and partners from any claims, damages, losses or expenses arising out of your use of the website or your violation of these Terms.

Governing law

These Terms are governed by the laws of the State of Minnesota, USA, and the Federal Arbitration Act, without regard to conflict-of-law principles.

Resolving disputes

Please read this section carefully. It requires disputes to be resolved individually through binding arbitration and limits how you can seek relief from us.

Talk to us first. Before starting any claim, you agree to send a written description of the dispute and the relief you want to info@wearelaunchmedia.com or to Launch Media, 75 Hamel Rd, Hamel, MN 55340, and to give us 60 days to try to resolve it informally. We will do the same for you.

Arbitration. If we cannot resolve it, any dispute arising from or relating to the website, its tools, our messages to you or these Terms will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. The arbitration will take place in Hennepin County, Minnesota, or by video or on documents if you prefer. The arbitrator may award the same individual relief a court could. Either of us may instead bring an individual claim in small-claims court, and either of us may go to court to stop infringement of intellectual property.

No class actions. You and Launch Media each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding. The arbitrator may not combine more than one person’s claims. If 25 or more similar arbitration demands are filed by or with the help of the same lawyers or organisation, they will be administered in batches of up to 25, with one arbitrator per batch. If the class-action waiver is found unenforceable for a claim, that claim will be heard in the state or federal courts in Hennepin County, Minnesota, and not in arbitration, and you and we each waive a jury trial to the extent the law allows.

Opting out. You can opt out of this arbitration agreement by emailing info@wearelaunchmedia.com with the subject “Arbitration opt-out” within 30 days of first agreeing to these Terms. Opting out does not affect anything else in them.

Time limit. To the extent the law allows, any claim must be brought within one year after it arises, or it is permanently barred.

Changes to these terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the website after any changes constitutes acceptance of the revised Terms.

Contact us

If you have questions about these Terms, contact us at info@wearelaunchmedia.com.